What happened

A new-build family home reached handover. The structural warranty had been notified at the start of the project but never properly inspected throughout. The provider refused to issue cover.

How it was discovered

Mortgage lender requested the warranty certificate before drawing down the final tranche.

The consequences

Independent structural audit commissioned, remedial details signed off by the engineer, alternative warranty provider engaged. Two months of delay.

What homeowners can learn

Warranty cover relies on stage inspections by the warranty provider. Skipping their inspections jeopardises the cover.